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Faq About Contact Us
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The FAQ section contains a wealth of information, related to our apps. If you cannot find an answer to your question, make sure to contact us.

Subscription / Purchasing Issues

Sometimes activation can be delayed by various means, such as payment pending on a credit card.
Please also ensure your account has sufficient funds, and card hasn't expired
Activation can be triggered by closing and restarting the app.
Otherwise please try tapping 'restore purchase' if this fails.


Apple iPhone or iPad
Restore Purchase
Please navigate to the purchase screen and tap 'restore purchase'
If prompted, please ensure you sign in using the same Apple ID that was used to purchase.
This will download your receipt from Apple and should activate your subscription.

Android device
Please ensure you are signed in using the Google Play account used to purchase
The app checks the google store for a valid subscription on start-up.
If you still have any further issues, don't hesitate to contact us from within the app

You may need to provide the receipt copy or a screenshot from the itunes / google purchase history.
This information helps us to investigate and resolve any issue as soon as possible.

Activation requires you to sign into the Apple or Google Play account used for the original purchase


Apple
Please navigate to the purchase screen and tap 'restore purchase'
If prompted, please ensure you sign in using the same Apple ID that was used to purchase.
That should activate your subscription.

Android
Please ensure you are signed in using the Google Play account used to purchase
The app checks the google store for a valid subscription on start-up.
Any further issues contact us from within the app.

Sorry to see you leave
If there is any issue we can help with before you cancel please contact us


Apple / Google handle all money related issues as they are the app distributor. We just write the software.
Please visit the relevant link below:
Apple cancelations and refunds
https://support.apple.com/en-au/ht202039
Android cancelation and refunds
https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Sorry this is not possible with Timesheet PDF/Timesheet PLUS
Apple and Google store the purchase receipts on there own servers, which only connect to the app on the same device platform.
Google doesn't talk to Apple, and Apple doesn't talk to Google.
Best suggestion is to cancel your subscription, and purchase on the new platform.

Timesheet PDF

Different rates are set for each client. Simply select and edit a client and enter the rates.


Client History
Q If I change hourly rate (pay increase..), will this change the rate for existing entries?
A This will not change entries flagged as paid or sent.
It will change entries not sent, not paid(red icon)

Apple
Tap the down arrow followed by edit/delete to enter delete mode.
Note: The delete function is disabled in the trial version. Subscription is required to unlock deleting entries.
Android
While viewing the time entry, tap the top right menu>delete

Detailed Report
Tap the blue folder button to create the detailed report.
Change the start and end date for the time frame you require.


Bi-Weekly Report
Tap the top right menu followed by bi-weekly
Now select two entries for the report.

I'm paid for my breaks..
Tick 'Billable time excludes break time' to enable this option


Overtime
Daily
Set the normal working hours for each day.
On the time entry form tap to modify the overtime rate for the day.
Hours for the day exceeding this limit will have this overtime rate applied.
Weekly
Set the total normal working hours for the week.
Hours exceeding this total will have overtime rate applied.
Manual
Select this option to enter all overtime manually.

Apple
On your old phone backup data via Settings>Cloud or Dropbox
On the new phone restore via Settings>Cloud or Dropbox
**Make sure you are signed into the same Cloud or Dropbox Account.


Android
Tap Settings > Backup
On your old phone backup data.
Use a File Manager app to locate the file or search for extension 'sql'
The file name is timesheet_backup_{todaysdate}.sql
Copy this file to an SD card or Google Drive so you can transfer it to the root folder on your new phone.
On your new phone Tap Settings>Backup
Tap Restore - this presents a file picker, search for the .sql file and select.

Timesheet Plus and Timesheet PDF allow single entry per day (to keep it simple).
Please download TTN which has this feature and more

  • Multiple entries per day
  • Submit time electronically or send PDFs
  • Sync across devices
  • Custom report periods
  • Web app for employer to view all time
You can read more via the link below. Its free to trial.
Read More...

Timesheet Plus

Ooooppps - You downloaded the wrong app...
Timesheet Plus does not feature biweekly or monthly reports.
For these features please download Timesheet PDF or TTN from the App store or Google Play.

Different rates can be set up for each client. Simply select and edit a client and enter the rates.

Apple
Tap the down arrow followed by edit/delete to enter delete mode.
Note: The delete function is disabled in the trial version. Subscription is required to unlock deleting entries.

Apple
On your old phone backup data via Settings>Cloud or Dropbox
On the new phone restore via Settings>Cloud or Dropbox
**Make sure you are signed into the same Cloud or Dropbox Account.

Timesheet Plus and Timesheet PDF allow single entry per day (to keep it simple).
Please download TTN which has this feature and more

  • Multiple entries per day
  • Submit time electronically or send PDFs
  • Sync across devices
  • Custom report periods
  • Web app for employer to view all time
You can read more via the link below. Its free to trial.
Read More...

TTN

Click the image to view

Click the image to view

Contact

If you can't find an answer to your question in the FAQ or have a general enquiry, simply fill in your details and drop us your request.